Frequently Asked Questions
Do you have a question about your order, shipping, jewelry or beads? Below you'll find answers to some of our most frequently asked questions.
Can't find the answer you're looking for? Feel free to contact us or visit our store in Hilversum. We're happy to help.
Ordering & Shipping
What are the shipping costs?
Shipping within the Netherlands starts from €3.95. Orders of €50 or more qualify for free shipping within the Netherlands. The available shipping options and costs are shown at checkout.
When will my order be shipped?
Orders placed and paid for before 4:00 PM on weekdays are shipped the same day. As soon as your order is on its way, you'll receive a confirmation by email.
Jewelry and beads are usually sent in a package that fits through the mailbox, so you don't need to be at home for delivery.
Where is my order?
We're sorry to hear that your order hasn't arrived yet. Orders placed before 4:00 PM on weekdays are shipped the same day. Once your package has been handed over to PostNL, we unfortunately have no control over the delivery process or any delays in transit.
Most orders within the Netherlands are delivered on the next working day, although occasionally a shipment may be delayed or the tracking information may not be updated immediately.
If your order still hasn't arrived 5 working days after it was shipped, please get in touch with us and we'll be happy to look into it for you.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and available shipping options are shown at checkout.
Orders outside the European Union may be subject to customs duties and import taxes. These charges are the responsibility of the recipient.
Our Store & Personal Advice
Can I see your online products in the store?
Yes! Products from our online shop can also be viewed in our store in Hilversum. You're very welcome to visit us and see, compare and try on our jewelry, or browse our gemstones and beads in person.
Can I get personal advice?
Of course. We're happy to help you choose a piece of jewelry, a gift or a gemstone, or find the right beads and materials for making your own jewelry.
Returns & Exchanges
Can I return my order?
Yes, items ordered online can be returned within the applicable return period, provided they meet our return conditions.
Please see our return policy for full information about returns, exceptions and the return procedure.
Can I exchange an item for a different size?
If you need a different size, please contact us. We'll be happy to check whether the size you need is available and find the easiest solution.
Jewelry & Materials
What is the difference between Gold Plated and Gold Vermeil?
Gold plated jewelry has a layer of gold applied over another base material, such as brass or stainless steel.
Gold vermeil jewelry has a 925 sterling silver base covered with a layer of gold. Please check the product information for each item for its exact material and finish.
Is your jewelry waterproof?
This depends on the material and finish. If a piece of jewelry is suitable for contact with water, this will be stated in the product information.
For gold plated sterling silver and brass jewelry, we recommend avoiding unnecessary contact with water, perfume, cosmetics, cleaning products, chlorine and salt water.
Can gemstones differ from the photos?
Yes. Gemstones are natural materials and every stone is unique. Color, transparency, pattern and texture may therefore vary slightly from the photos. These natural variations are part of the character of genuine gemstones.
Sizing
I'm not sure which size I need. Can you help?
Of course. Let us know which item you're interested in and which size you normally wear. We'll be happy to help you choose the right size.
You're also very welcome to visit our store and try on our jewelry in person.
Beads & Jewelry Making
How many beads are there on a strand?
This varies depending on the type and size of the beads. The product information includes the length of the strand and, where possible, a number of beads.
Because some beads are hand-cut or naturally shaped, the exact number may vary slightly.
Which wire or elastic cord do I need?
This depends on the type of jewelry you want to make and the size of the bead holes. Check the hole size in the product description and choose a suitable elastic cord or jewelry-making wire.
Not sure what you need? We're happy to help you choose the right materials in our store.
